As Sales Support Export Coordinator you are part of the central team in our international organization. You have your own group of customers under your responsibility for which you are the first point of contact and are responsible for the entire process from processing orders, to providing service, to managing deliveries. In this role you work closely together with the responsible Account Manager. For customers outside Europe, you arrange the export document and communicate daily with the warehouse to organize deliveries.
Your main tasks:
o A – Z Service and guidance from our international Export customers,
o Collaborate with the sales team to ensure smooth and efficient order processing,
o Maintain accurate and up-to-date records of customer interactions, transactions and feedback,
o Provide excellent customer service by addressing inquiries, resolving issues, and managing returns or exchanges on daily basis,
o Managing the delivery in cooperation with the logistics and purchase department,
o Daily order processing,
o Organizing export documents.
The Ideal Candidate:
o Proven experience in sales support or customer service role ideally within the fashion and or equestrian sports (not required),
o Excellent communication and interpersonal abilities to build and maintain customer relationships,
o Strong organizational and multitasking skills with attention to detail,
o Is available full-time,
o Has experience working with different systems, Microsoft Navision experience is an advantage,
o Can work well with Microsoft Excel,
o Has a good command of the English and German Language. Dutch language is not a must,
o Is flexible and stress resistant, no day is the same at HV Equestrian.
What do we offer:
o Varied position with a lot of responsibility in a dynamic and inclusive work environment fostering creativity and collaboration,
o Competitive salary including partly paid pension scheme,
o Tuesday office lunch,
o Sports during working hours,
o Employee discount on our latest collections.
Interested?
If you are interested in this fun job in a dynamic working environment, please email your CV and motivation to: hrm@hvequestrian.com.
Company
HV Equestrian is the company behind the equestrian brands HV POLO, Imperial Riding and Euro-star. Our main business is B2B selling of our brands to 1000+ retailers worldwide. In collaboration with local representatives and sales agents, we visit our Retail customers several times a year to sell collection items and standard products. In addition to the three equestrian brands, HV Society also has a fashion brand that is available in various European countries. More information about the brands can be found at: https://www.hvequestrian.com/.